江南体育 - Virtual 访问
A Fast, Convenient Way to Connect With Our Expert Physicians
Virtual 访问 allow you to 连接 with your provider from the comfort, 方便, and safety of your own home. Virtual 访问 are available with a range of specialists for adult, 儿科, and adolescent patients and are a secure way to manage your healthcare needs. Your 江南体育 clinician will offer you the same high level of expert, compassionate care that you expect in an office visit.
To schedule a Virtual Visit, please call your provider’s office. Or get 连接ed with a Columbia provider by calling 1-877-426-5637. 任命 can be scheduled during normal business hours, 9 a.m. 到5点.m. Mondays through Fridays.
For a Virtual Visit, you’ll need:
- A scheduled appointment
- A Connect patient portal account
- If you do not have a Connect patient portal account, you can sign up at 连接.医生.哥伦比亚.edu
- An iOS or Android mobile device (smartphone or tablet) or a desktop/laptop with a camera and microphone
- A strong and stable internet 连接ion
- A private, quiet, well-lighted location
If you experience issues, please call Connect Technical Support at 646-962-4200.
How Do I Start My Virtual Visit on a Mobile Device?
To 连接 with a smartphone or tablet, you must create a Connect patient portal account and then download the Columbia Connect app by searching for "Columbia Connect" on 谷歌玩 (Android) or the 苹果应用商店 (iOS). (You may use the MyChart app in place of the Columbia Connect app when using your smartphone.)
We highly recommend logging into your Columbia Connect app 10-15 minutes prior to your scheduled appointment time to review your personal information and complete the necessary check-in steps.
Follow the steps below to 连接 to your video visit appointment on a smartphone:
- Make sure you are at a quiet location with a good internet 连接ion
- 打开 Columbia Connect app (or MyChart app) on your smartphone
- 选择“Scheduled Video Visit" from the home screen
- Log into your Connect account
- Select 任命 to get to your scheduled video visit appointment
- Select eCheck-In to review the required check-in portion of your visit
- A green camera icon will appear, click on your appointment
- Begin the video visit by clicking on 开始访问
- Once you join the video visit, you will be automatically directed to a virtual waiting room. You are ready for your visit and your provider will 连接 to get started.
How Do I Start My Virtual Visit on a Computer or Laptop?
To 连接 with a desktop or laptop computer, you must create a Connect patient portal account.
We highly recommend logging into your Connect account on your computer/desktop 10-15 minutes prior to your scheduled appointment time to review your personal information and complete the necessary check-in steps.
Follow the steps below to 连接 to your video visit appointment on a computer/laptop:
- Make sure you are at a quiet location with a good internet 连接ion
- Log into your Connect account on your web browser
- 选择“访问" from top of the screen
- Select the video visit from your list of “Upcoming Visit”
- Select eCheck-In to review the required check-in portion of your visit
- A green camera icon will appear, click on your appointment
- Begin the video visit by clicking on 开始访问
- Once you join the video visit, you will be automatically directed to a virtual waiting room. You are ready for your visit and your provider will 连接 to get started.
帮助提示
- Choose a quiet, well-lighted room with a strong Wi-Fi signal.
- Make sure you are using the latest version of the app on your phone or tablet.
- You or your physician can start the video visit up to 15 minutes prior to the scheduled time.
- 还记得, if you minimize the app during your visit, the camera will pause but the microphone will still be on.
- If your 连接ion gets lost, you can restart the video visit by following the steps listed above.
Questions and Support
For any questions or additional support, please call Connect Technical Support at 646-962-4200 或访问 连接.医生.哥伦比亚.edu.
For appointment issues, please reach out to your provider's office.
Virtual Urgent Care
Adults and children can see board-certified emergency medicine 医生 for quick diagnoses and treatment from home. Find out more about on-demand virtual urgent care.